Queue Management System
Queue Management Systems for Every Counter
Issue a number, let people sit, and call them up when it’s their turn. A simple wireless queue management system for food outlets, clinics, pharmacies, shops and service counters.
- Ticketed or Ticketless
- No Wi-Fi or Servers
- Plug & Play
80%
Fewer walk-aways when your queue follows a planned process
15 mins
Saved at least, compared with an unorganised queue
+30%
Queue flow, once customers move through a systematic process
Figures are SIGNALGRYD estimates.
The Basics
What Is a Queue Management System?
A queue management system gives each person a place in the queue and calls them when it’s their turn, using numbers on a display instead of a physical line. Staff call the next number with one press.
Some systems print a ticket that shows how many people are ahead; others are ticketless. SIGNALGRYD systems are plug-and-play hardware, so there’s no software, computer or internet connection to manage.
At a Glance
- Options
- Ticketless or ticketed
- Range
- Up to 400 m
- Set-up
- Plug and play
- Wiring
- No wiring or servers
- Internet
- Not needed
- Compliance
- CE & IMDA
How It Works
How a Queue Number System Works
Issue a Queue Number
Each person takes a ticket or is given a number when they arrive.
Take a Seat
They sit and relax, watching for their number on the display or TV.
Call the Next Number
Staff call the next number, and it flashes up on the queue number display.
Ticketed Queue System: ticket printer, calling keypads and a central display, working together.
Products
Choose Your Queue System
From a single line to multi-counter service areas. Not sure which fits? We’ll recommend one.
Linear Queue
One line, sent to the next free counter. The fairest, fastest way to run retail and pharmacy check-outs.
Queue Number Calling
Key in a number and it flashes on the display, ideal when orders are ready to collect.
Ticketed Queue
Tickets show how many people are ahead, then call each customer to a free counter.
TV Queue Number
Show queue numbers on your own TV, alongside slideshows, ads or looping video.
Every System Includes
- CE & IMDA Compliant
- Up to 400 m Range
- No Wiring or Servers
- No Wi-Fi or Internet
- Plug & Play
Choose
Which Queue System Do You Need?
Four systems, by how people queue and how they’re called.
| System | How people queue | How they’re called | Best for |
|---|---|---|---|
| Linear Queue | One line, no tickets | Sent to the next free counter | Pharmacy and retail check-outs |
| Queue Number Calling | A number with the order, no tickets | The number flashes on a display | Order collection at food outlets, and small clinics |
| Ticketed Queue | Take a printed ticket and sit | Called in turn to a free counter; tickets show how many are ahead | Clinics and service areas with several counters |
| TV Queue Number | A number with the order | The number shows on your own TV, with your own content | Outlets that want their own screen (temporarily unavailable) |
By Industry
How Queue Systems Are Used Across Industries
The same plug-and-play hardware, set up for each kind of counter.
Restaurants, Hawkers & Takeaway Counters
Staff key in the order number when the food is ready, and it flashes on a display. Customers sit down instead of crowding the counter.
Typical Setup
- A numeric keypad at the kitchen or counter
- A display customers can see from their seats
- Printed tickets for table waitlists
Clinics, Hospitals & Pharmacies
Patients take a number and wait in comfort. Staff call them to a free counter or consultation room with one press.
Typical Setup
- A calling keypad for each counter
- A central display in the waiting area
- Tickets that show how many are ahead
Shops, Post Offices & Service Counters
One fair line, sent to the next free counter. A quick way to run check-outs at small shops, pharmacies and post offices.
Typical Setup
- A call button at each counter
- One main display
- No tickets needed
Also Used In
- Fast Food
- Government
- Education
- Automotive
- Beauty & Cosmetics
Compare
Queue System vs Queue App
Apps let people join a queue from anywhere. Hardware works for everyone who walks in.
| Method | What people need | Works without internet | Good for |
|---|---|---|---|
| Queue apps and online queues | A smartphone, mobile data and often a sign-up | No | Joining a queue before arriving |
| Queue hardware | Nothing: a number or a ticket | Yes | Walk-ins, visitors without smartphones and places with weak signal |
Benefits
A Better Wait for Everyone
Greet & Inform
Guide visitors through every touchpoint, from arrival to exit, at stores, clinics, schools and more.
Serve in Order
Call customers by number, in sequence, so everyone is served fairly and counters spend less time idle.
Calmer Waiting Areas
Long lines and crowded waiting rooms drive customers away. Let them sit until their number is called.
Setup
Set Up in Under 15 Minutes
Plug and play, with nothing to install on a computer.
Choose Your System
Ticketless or ticketed, for one counter or several.
Plug It In
Connect the display and keypads to power outlets. No wiring, cabling or computer servers.
Start Calling
Most setups are ready in under 15 minutes, and staff learn it quickly.
What Affects the Price
- The queue system you choose
- How many counters and keypads you need
- Displays and ticket printers
- 10% Price Beat
- No GST
Price beat applies to bundled sets. T&Cs apply.
FAQ
Queue Management System FAQs
What is a queue management system?
Hardware that gives each person a queue number and calls them when it’s their turn, on a display, instead of a physical line.
Do I need Wi-Fi, a computer or wiring?
No. Every system runs wirelessly on its own, with no Wi-Fi, internet, computer servers or cabling required.
Which system should I choose?
Linear Queue suits single-line check-outs, Queue Number Calling suits order collection, and Ticketed Queue suits service areas with several counters. Tell us how you serve and we’ll recommend one.
Do I need a ticket printer?
Only for the Ticketed Queue System. Linear Queue and Queue Number Calling are ticketless.
Can customers see how many people are ahead?
Yes, with the Ticketed Queue System. Each ticket shows the customer’s queue number and how many people are ahead of them.
Can I show queue numbers on my own TV?
The TV Queue Number System does this, alongside your own slideshows, ads or video. It’s temporarily unavailable, so ask us about the best alternative for your space.
How far does the signal reach?
Up to 400 m between the keypads and the display, with no cables in between.
Can we add more counters later?
Yes. New keypads are paired to your system, which you can do yourselves with no software, and we’re happy to help.
How much does a queue management system cost?
Pricing depends on the system and how many counters, keypads and displays you need, so we quote for each setup. Tell us your requirements and we’ll send a quotation within 24 hours.
How long does delivery take?
Usually about one week when the items are in stock, or up to two weeks when they need to be restocked.